Brocato's Sandwich Shop

The wait is sometimes over an hour for a sandwich

They didn’t let us use a $25 restaurant.com gift card on our purchase because they said it was already used a few days b... They didn’t let us use a $25 restaurant.com gift card on our purchase because they said it was already used a few days before but that’s impossible because we live far away so we haven’t been there in months. Read more Read less

The lady taking the orders is not nice.

It was busy but the owner still made a point to talk to the customers that wanted to talk about the changes happening du... It was busy but the owner still made a point to talk to the customers that wanted to talk about the changes happening due to the pandemic. He was very personable and not in a negative way. I appreciate that. I had the buffalo chicken sandwich, it was huge & could only eat half. It was spectacular. I’ll be back Read more Read less

yes personnel are always nice. Owners son is always willing to say hello and provide excellent service.

Even though they are very busy, they have great service

the restaurant was extremely busy and had to wait 30+ minutes for my three sandwiches and fries.

Crab was outstanding Cuban great and so was potatoes

we did not dine in. Actually ordered ahead (1 hr)for pickup. I had to wait in line to pay for the order..that was not ev... we did not dine in. Actually ordered ahead (1 hr)for pickup. I had to wait in line to pay for the order..that was not even started.VERY busy day. waited over another hour for my order.Sandwiches were not pressed- learned after I got home another hour away.The staff were all courteous, apologizing for the wait time. Read more Read less

Had to wait over 25 minutes for the order after calling ahead and paying for it. When order was picked up, it was wrong,... Had to wait over 25 minutes for the order after calling ahead and paying for it. When order was picked up, it was wrong, shorted us 1 sandwich. Seemed to be understaffed and not organized. Read more Read less

Everything was great where the food was concerned but the person taking my voucher was an absolute idiot. I didn’t have... Everything was great where the food was concerned but the person taking my voucher was an absolute idiot. I didn’t have a Smart phone, just my email printout. She didn’t know how to use it and refused to call the phone number on my printout. The manager (owner) finally helped me and everything was fine after that. He even gave me a $25 gift card for the cashiers poor attitude. Read more Read less

I timed my trip to beat the lunch rush. The food is always amazing. Martha is always friendly and helpful.

I timed my trip to beat the lunch rush. The food is always amazing. Martha is always friendly and helpful.

We went for lunch and the wait time was about 45 minutes. It is very busy and mostly out side seating because inside sea... We went for lunch and the wait time was about 45 minutes. It is very busy and mostly out side seating because inside seat is very limited and customers waiting on food use the tables inside to sit down and wait.Would order online and pick-up order to go. Read more Read less

too busy anytime we go there - food is great. They need to re-build or move to a location that can handle the patronage... too busy anytime we go there - food is great. They need to re-build or move to a location that can handle the patronage they bring. Read more Read less

Not very friendly. Stopped selling salad but never took off of online menu. Drove 10 miles for salad they stopped sellin... Not very friendly. Stopped selling salad but never took off of online menu. Drove 10 miles for salad they stopped selling Read more Read less

Even after calling in an order, we still had to wait an additional 45minutes for the order to be prepared.

Food is delicious, deviled crab is expensive, wait is horrible. Advertise express when you order cold Cuban or deviled c... Food is delicious, deviled crab is expensive, wait is horrible. Advertise express when you order cold Cuban or deviled crab but waited 25 minutes to get order. Read more Read less

Food is delicious, deviled crab is expensive, wait is horrible. Advertise express when you order cold Cuban or deviled c... Food is delicious, deviled crab is expensive, wait is horrible. Advertise express when you order cold Cuban or deviled crab but waited 25 minutes to get order. Read more Read less

waited on phone to order at least 20 minutes, waited another 35 minutes after arriving.

You order, get your drink, and wait for your number to be called. You get your bag of food including chips. YUMMMM!

The food is great and the portions are ample! The employees make you feel at home!

The place is really clean and organized. Good Job!

The place is really clean and organized. Good Job!

used a coupon and it was relatively easy. Didn't like the 10% increase not shown on menu but it is added on receipt, but... used a coupon and it was relatively easy. Didn't like the 10% increase not shown on menu but it is added on receipt, but overall good. Read more Read less

I went during lunch. Crowded. Cashier rushing you to order. Food was ok.

I went during lunch. Crowded. Cashier rushing you to order. Food was ok.

I went during lunch. Crowded. Cashier rushing you to order. Food was ok.

Food was very good. Wait time was a little long. I was expecting this as I was told from a friend that it does get busy.

Food was very good. Wait time was a little long. I was expecting this as I was told from a friend that it does get busy.

The food was hot and made to order. Because the food was made to order the wait time was a little long, but that was ok... The food was hot and made to order. Because the food was made to order the wait time was a little long, but that was ok. Read more Read less

The food was hot and made to order. Because the food was made to order the wait time was a little long, but that was ok... The food was hot and made to order. Because the food was made to order the wait time was a little long, but that was ok. Read more Read less